Customer Service Office Hours are weekdays 9am – 5pm EST (excluding US Holidays)
You may e-mail us at any time. We reply to e-mails during normal office hours, in the order that they arrive.
We answer all phone calls and return voice messages during normal office hours – if you need to leave a message at any time we will get back to you as soon as possible on within a business day.
Per our Guarantee, Basementsaver promises You a full refund within 30 days (excluding shipping charges and PayPal transaction processing fees per our Return Policy) if you are not completely satisfied with your Basementsaver Pump for any reason. Just contact us within 30 days of receiving your pump and then send back the pump in its original package, with all parts included, and in re-saleable condition. Please also supply Your order number, name, phone number, and date of purchase.
Every Water Powered Backup Sump Pump purchased from Basementsaver comes with an unbeatable 5 Year manufacturers Warranty.
Basementsaver Pumps offer FREE US Shipping of pumps and accessories to destinations in the lower 48 States of the USA.
Subsidized shipping rates are charged on all products shipped to Canada. We publish the applicable Canadian shipping rate for each product in our catalog pages.
For shipping rates applicable to the states of Alaska and Hawaii, or for shipping to other countries, please contact us by e-mail at firstname.lastname@example.org.
Basementsaver FREE US Shipping is a standard ground delivery service, provided by a carrier of our choice. If you require an expedited shipping service please contact us by e-mail at email@example.com for a shipping quotation. Please provide the full address & phone number of the shipping destination (Not A PO Box), as well as the specific pump model(s) that you wish to purchase from us.
If you wish to return a current model pump to Basementsaver outside the terms of our 30 Day Guarantee or Warranty, You may do so at our discretion, as follows:
If you wish to return a pump to us that is no longer a current model, please be aware that we may accept it at our discretion, but we will only be able to reimburse you for any components that we can resell.
Basementsaver Pumps is based in New York State. We collect sales tax on any products shipped to a receiving address within New York State. Taxes are automatically calculated in our shopping carts using the published sales tax rate applicable to the specific county that the receiving address is located within.
We do not currently collect sales taxes on products shipped outside New York State.