Basementsaver Pumps Customer Support & Policies

Basementaver Pumps Customer Support, Guarantee, Warranty, Shipping Policy, Return Policy, Tax Policy, & Privacy Policy

Basementsaver Pumps Customer Service

Customer Service Office Hours are weekdays 9am – 5pm EST (excluding US Holidays)

If you ever need help or advice contact us:
by e-mail at service@basementsaver.com
by phone at 716.775.0206

You may e-mail us at any time. We reply to e-mails during normal office hours, in the order that they arrive.

We answer all phone calls and return voice messages during normal office hours – if you need to leave a message at any time we will get back to you as soon as possible on within a business day.

Basementsaver Pumps 30 Day Full Satisfaction Guarantee

Per our Guarantee, Basementsaver promises You a full refund within 30 days (excluding shipping charges and PayPal transaction processing fees per our Return Policy) if you are not completely satisfied with your Basementsaver Pump for any reason. Just contact us within 30 days of receiving your pump and then send back the pump in its original package, with all parts included, and in re-saleable condition. Please also supply Your order number, name, phone number, and date of purchase.

Basementsaver Pumps Manufacturers Limited Warranty

Every Water Powered Backup Sump Pump purchased from Basementsaver comes with an unbeatable 5 Year manufacturers Warranty.

Basementsaver Pumps Shipping Policy

Basementsaver Pumps offer FREE US Shipping of pumps and accessories to destinations in the lower 48 States of the USA.

Subsidized shipping rates are charged on all products shipped to Canada. We publish the applicable Canadian shipping rate for each product in our catalog pages.

For shipping rates applicable to the states of Alaska and Hawaii, or for shipping to other countries, please contact us by e-mail at service@basementsaver.com.

Basementsaver FREE US Shipping is a standard ground delivery service, provided by a carrier of our choice. If you require an expedited shipping service please contact us by e-mail at service@basementsaver.com for a shipping quotation. Please provide the full address & phone number of the shipping destination (Not A PO Box), as well as the specific pump model(s) that you wish to purchase from us.

Basementsaver Pumps Return Policy

You May Return Your Water Powered backup Sump Pump To Basementsaver under the terms of our 30 Day Guarantee or our 5 Year manufacturers Warranty.

If you wish to return a current model pump to Basementsaver outside the terms of our 30 Day Guarantee or Warranty, You may do so at our discretion, as follows:

• First – contact us by e-mail at service@basementsaver.com
  or by phone at 716.775.0206 to inform us of your intended return.
• We will require Your order number, name, phone number, and date of purchase to initiate your return process.
• We will authorize your return and provide you with all details so that you can return the pump to us, at Your expense.
• Typically, within 2 business days of arriving at our facility, Your pump unit will be unpacked, fully inspected, and tested.
• If the inspector determines that the pump is returned to us in its original package, with all parts included, and in re-saleable condition we will deduct our original cost of shipping and handling and PayPal transaction processing fees, and we will reimburse you with the balance.
• If the inspector determines that the pump is returned to us with missing components, or any components that are not in resaleable condition, we will also deduct the price of those components from your reimbursement.

If you wish to return a pump to us that is no longer a current model, please be aware that we may accept it at our discretion, but we will only be able to reimburse you for any components that we can resell.

Basementsaver Pumps Tax Collection Policy

Basementsaver Pumps is based in New York State. We collect sales tax on any products shipped to a receiving address within New York State. Taxes are automatically calculated in our shopping carts using the published sales tax rate applicable to the specific county that the receiving address is located within.

We do not currently collect sales taxes on products shipped outside New York State.

Basementsaver Pumps Privacy Policy

Our privacy policy is simple and secure:

• We collect personal information only on our online forms, which you complete voluntarily.
• This information is treated as confidential.
• This information will never be shared or sold.
• This information may be used by us to contact you.
• We protect the security of your information in our contact database.
• If you have any concerns about our privacy policy, please contact us at service@basementsaver.com and we will try to resolve them.